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Faucet King Complaint - Bad Customer service/poor product quality

Review by Anonymous on 2004-07-11
ROSEMEAD, CALIFORNIA -- Beware of this store. I bought a toilet bowl from this store becuase their price is $40 lower than Home Depot. From the 1st try, the flushing did not work properly and I had to push the flapper down by hand to stop water running continuously. When I called the store, the store clerk was very rude, accusing me of improper usage. Seeing phone converstation is getting me nowhere, I took the flusher part off and went back to the store. The clerk first insisted that there was nothing wrong with the part and then realized that button spring was indeed broken. She then gave me an open-box part for replacement. When I pointed out that the replacement part looked different from the original part and might not be compatible with the toilet, she insisted it would work. Sure enought, it did not fit my original tank and I had to drive back to the store one more time. This time, the same clerk accused me of improper installation. Remembering previous unpleasant encounter with this store, I insisted on getting an exact identical replacement part, eventually got one and had no problem installing it. In summary, it has lower price than home depot but has very poor quality and customer service as well. I will not buy from them ever again. One last thing, their flushing mechanism is non-standard. So you would not be able to buy replacment part from any other store.
Comments:1 Replies - Latest reply on 2004-07-11
Posted by ejack053824 on 2004-07-11:
Looks like you got a $hhitty deal. LMAO!!

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