Pampered Chef Complaint - Poor Customer Service and Poor Quality
Approximately 2 1/2 years ago I purchased the Large Scoop from Pampered Chef (size to use for meatballs or very large cookies). I don't use it very often...maybe 3 times since I've had it. When I pulled it out of the drawer the other day, I realized that somehow the gears at the bottom had become misaligned and the scoop no longer worked properly. I ASSUMED there was a lifetime guarantee, given the premium prices charged by this company. Boy was I shocked when I called customer service and was told my 1 YEAR warranty had expired and there was nothing they could do. They wouldn't budge either. I have A LOT of Pampered Chef products, but I will never buy another. If they can't stand behind their products any better than that, I'll buy elsewhere and probably pay less.