Sprint Complaint - Sprint Customer Service
If CEO Hesse’s main mission is to improve customer service he is failing miserably. He should have started this mission with the customer service representatives that interface with customers. After the multitude of misleading conversations taking huge amounts of time over multiple days, I will NEVER do business with Sprint again! I will go out of my way to tell all of my friends and associates about how bad Sprint is to work with and about how horrible their customer service continues to be!
I am normally a very mellow, rule abiding person taking a lot to make me upset, but I have been pushed beyond the brink with Sprint! I have been a good and faithful customer with Sprint for 9 years. They could care less! I have spent something in the neighborhood of $10,000 with this company and it doesn’t mean anything to them. Their poor customer service and ridiculous fees have not only made me furious, but is has fueled me to speak out against them. $200 here and $200 there is an insult to loyal customers like me! Every time I speak to someone, the rules and regulations change. They strive to create a customer maze that is confusing, deceptive and down right wrong.
I am in sales and know that if I treated my customers like Sprint continues to do I would not have a job. This may be my one woman crusade to put deceptive and customer un-friendly corporate giants on alert that we vote with our dollars and speak loudly with our voices. If I keep just 10 people from signing on with Sprint I am winning the battle. If those 10 do the same, soon enough the lost market share will begin to impact Sprint and maybe they will actually value the customer, who after all pays for all of those customer service people to have a job, including front man Hesse. This is a lesson that Sprint doesn’t seem to learn. It is the worst extravagance in the world for a business that sells service first and foremost.
I plan to reach out to everyone on my Facebook account as well as blog about the specifics of the shoddy service and deceptive termination practices that continue to be Sprint’s claim to fame. What a shame to make loyal customers like me so angry that they will never consider doing business with Sprint again!