Universal Environmental Products / AC factory outlet Complaint - Poor Customer Service
MIAMI, FLORIDA -- I have bought two units from this company. Both of the units developed a leak in the fan coil unit in less than 1 years use. I did not discover the location of the 1st units leak till after the year warranty was up so I paid for a new fan coil unit to be shipped out. This next unit lasted for 10 months before loosing all of its refridgerant. I had a licensed and certified A/C tech confirm the leak was in the fan coil and I was present when his meeter identified the location of the leak (this was the same area that another A/C tech had confirmed the leak on the first unit). I contacted the company and spoke with a gentleman at the company, he said since I still had the original unit that I could send that back and he would leak test it. I had the newest unit filled with new refridgerant and hoped it would hold up for a few months till AC factory outlet would send me a new unit. Unfortunatly the charge only lasted 2wks till it all leaked out. It has now been over 6 weeks since I sent in the unit. The company keeps stalling stating the can't find the leak although it was verified to be leaking by independent technicians. Univrsal Envirmental products are ducking my phone calls and refusing to honer their warranty. I have purchased two units in two years from this company, paid to have them installed and have had them re-charged at considerable expense to me no less than 4 times. I would suggest you advoid this company. There is several other on line merchants selling similar products for around the same price.