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American Home Shield - Home Warranty Complaint - Poor Service, Disregard for the client

Review by TickedOffatAHS on 2009-09-16
LAGRANGE, GEORGIA -- I purchased the hom appliance warranty package from American Home Shield (AHS). On the very first claim - Dishwasher not draining - AHS sent in one of their network service providers and he was in and out ofthe house in 5 minutes. Of course he collected the $60 deductible. He told us that a part was needed and thathe would order it and be back in 5 days. Four days later, he reports to AHS that the part was damaged due to water sedimentation and hence not covered by the warranty. I ca;lled AHS to explain and they agreed with their service contractor and offered to send in another contractor, of course for another $60 fee. This after two weeks of not getting a clear response from either AHS or their vendor.

I had my appliance repaired by a local service contractor and duly cancelled the contract.

WORST SERVICE PROVIDER AND VERY POOR CUSTOMER SERVICE BY AHS.

Please be careful if you are considering them.
Comments:2 Replies - Latest reply on 2013-07-06
Posted by qualityappliance on 2009-09-17:
I dealt with this company years ago and they were bad back then. They try to get their service people to accept the deductable has full service call fee then try to find any excuse to not repair the appliance.

I'm glad you got your problem resolved through a local provider but have to ask, Was the original diagnosis correct and did the service person have to replace the part?
Posted by LPMBrown on 2013-07-06:
AGREE

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