Dell Computer Corporation Complaint - Took Funds from the Bank without permission
We purchased Dell products when the catalog we were mailed offered a great deal. Twice I caught them putting a higher total price on our purchases. I had them change it. Now they won't allow us to see what they are charging. They only show us the balance. They said they don't believe it, truly, is us. I asked why and they say with an overseas Indian accent (every call)"We are not allowed to discuss this security matter with you."
We had to send a faulty computer back from Space 82, at Fredericksburg RV Park at Fredericksburg, TX and got the new upgrade replacemet 1525. I could not use it for some games..which we purchased it for. The topper to this was that we began paying $100.00 over our usual monthly payment to get the interest down. We never-ever signed any type of aggreement to continue it, or allow any direct draw on a continued basis. When we stopped paying that $100.00 to Dell, Dell continued to take the $100.00 out of the bank over and over from our bank...while still paying the low regular monthly payments to them. I sent emails and called the financial department to make them stop (As a "preferred customer"). There was a onth they stopped taking the $100.00...A month later I had to begin it again, as Dell started pulling the hundred again. With no late payments, ever...they began pulling an extra $100.00 above our monthly payments. Stopped them for a month ...and....Last month they began again. B of A says they can replace money from India if they try that out of their accounts, but our hometown bank could not. I tried stop-payments. It did not keep them out...seriously! Now I am still not allowed to get into the Dell accounts we pay on, and they rip off a full one hundred dollars a month... and see how much money they actually have taken and where it went. The security problem came when we took a trip in our RV. I had a home away from home address in that RV, when we stayed on base in San Antonio. When I explained my husband was a Vietnam War Veteran and had to be there for his war-related disability ...that is when the trouble began and I believe they are against us because of the word "Vietnam War Veteran". So feel free to mention Robert Hershey a 100% Service-Connected Disabled Vietnam War Veteran, and his wife, Karen who he actually fed many starving children of Vietnam in the war. He is unable to work due to his war disability (a plastic plate over much of his skull) and we worked 7 years to get his disability pay which was far easier than working with India, I promise. We are moving our bank account out of a small home-town bank, sadly. We are upset the Bank of Beaver City, Beaver, OK. could not keep the "Stop-payment" working against India's computer saavy Dell employees. Tell Dell you are concerned about how the Hershey family of Ennis, TX have been treated, go ahead.
Signed, Mr.& Mrs. Hershey(Do you like American Candy?) I was told to FAX Dell at 713 977 0119 to explain the problems by faxing bank records...which I shall do tommorrow Pray for us. We need some Godly power to intervene. I called our government and they seem confused.