Frigidaire Complaint - Don't expect ANY customer service from this organization
GEORGIA -- Two months ago, my Frigidaire electric range started turning on spontaneously and would not turn off. One month ago, I received a recall notice saying to discontinue use immediately and unplug the appliance. I called to schedule service on August 29th at 3:42 PM. The appointment was schedule for September 4th. I took vacation and waited for the service person to show. He never did. I called at 12:15PM on September 4th. The young woman informed me that the appointment was canceled because the parts had not shipped yet. Why hadn't anyone told me that it had been canceled? Their systems don't allow the to do this! She rescheduled me for September 19th and told me to call on September 16th if the parts hadn't arrived yet. The 16th has arrived, and no parts are on my door step. I call again and am told "There is no record of your service request. We can schedule you a tentative appointment for 21 days from now." So, you produce a crappy product and I'm supposed to wait 2+ months to get the stupid thing repaired all while either eating out every night or risking my house burning down? (WTF!) I asked to speak with the manager and was told that this is never allowed, that I have to work through "the process" - wait 21 days and if the part still hasn't arrived call again. Seriously, there is no escalation process for customers to get their issues resolved? My guess is that it won't be here 21 days from now either.
This is my second problem with this appliance. The first stove was replaced due to an error code that randomly occurred. This took over a month to get resolved.
I will NEVER buy another Frigidaire (Electrolux) and will make it my mission to information as many people as possible about the poor quality products and completely absent customer service provide by Frigidaire aka Electrolux. It's beyond me how this company is still in business. Here's to hoping their poor product and customer service practices are exposed!