Home Accent Complaint - Will lie to get a sale and not stand behind promises!
LODI, NEW JERSEY -- I went to buy bedroom and living room furniture. The salesman had limited items in the showroom but had many catalogs of furniture for sael. I had no problem buying bedroom furniture from pictures, but was worried about buying couch without sitting on it first. The salesman, John, told me that the couch would feel very similar to 2 couches he did have in the showroom. They were really comfortable but I was still worried. I asked what would happen if I ordered from the catalog and they did not feel to me like the ones in the showroom. He told me if that was the case he would take them back. They arrived and are as hard as rocks! I called and told John this and told him they were very uncomfortable and nothing liek the ones in the showroom. He became really rude and told me I was wrong and was stuck with them. No ability to exchange, let alone return (which is not what I wanted to do-I need furniture and just wanted to swap for something I can sit on without getting a sore butt). So off to the state I go to complain and let everyone else know to be careful shopping at this store