DirecTV Inc Complaint - DirecTV - Upgrade to DVR
DirecTV telephone sales representative confirmed and agreed that there would not be a renewed two year time commitment due to a service upgrade to DVR.
Acceptance of the upgrade hinged on the belief that there would be no renewed time commitment.
After installation DirecTV did, in fact, establish a renewed two year time commitment on the account. Even after a return of the product/service, DirecTV will not remove the new time commitment.
This practice is unethical, deceptive and deceitful.