South Reno Athletic Club Complaint - Do not join the South Reno Athletic Club

Review by JeanetteM on 2009-09-17
RENO, NEVADA -- 0 STARS for this horrible, un-organize, poorly managed gym. I joined this Gym in December of 2008, and have actually never stepped foot in the gym...yes, ridiculous of me to sign a contract a pay for a gym I never use, I realize that and therfeore have stuck out my end of the deal thus far. I have since lost my job (now being September) and have had $68 taken directly out of my account for the past 10 months. I called today to see if I could cancel my membership (only 2 months early) due to my loss of job and the "general manager" literally said to me too bad! I am appalled by their actions and will never return to them nor will I refer them to anyone. Their staff is extremely rude and in my opinion unethical. Your best marketing tool is word of mouth. Hope that last $136 was worth AT LEAST one less customer and a bad review!
Comments:4 Replies - Latest reply on 2009-09-25
Posted by Anonymous on 2009-09-17:
Just based on the response of the manager... how does the rest of the staff become rude, unorganized, and unethical?
Posted by CSD on 2009-09-17:
Yes I have the same question. You said you never stepped foot in there yet everyone is rude? How is that possible?
Posted by michlo on 2009-09-24:
Hmmmm... So if you bought a car and didnt drive it, should they give you your money back and not hold you to your agreement? And because they didnt give you your money back that makes the dealership unorganized and unethical? Would you then write a review about how bad the car ran and underperformed even though you've never driven it?
Posted by tbro on 2009-09-25:
The managers response should have been more proffesional, but you have no idea about the staff.

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