Cruises n more Complaint - Terrible booking experience

Review by Emy75 on 2009-09-17
We booked the cruise in July, and at the time there was this offer of 100$ OBC per cabin. This offer made the price the most convenient, and it was the only reason for us to purchase...
but SURPRISE SURPRISE...a few months later after getting final details about the cruise, we are discovering that they are not giving us that money. We called the operator and she has been denying what she had told me and my wife (I called the first time and she called the second.
Now we are talking to a supervisor and she is not helping at all. In fact she is actually rude. Having worked for more than 15 years in the tourism industry, I can believe how unprofessional these people have been!!!
UNBELIEVABLE! DO not make the same mistake...do NOT book through CRUISESN"MORE (------)
Comments:2 Replies - Latest reply on 2009-09-18
Posted by MSCANTBEWRONG on 2009-09-17:
I either book direct or with a travel agent I've used many times before. I'm not fond of these internet travel sites. They usually turn out to be more trouble than there worth.
Posted by Anonymous on 2009-09-18:
Working in the travel industry so long you should know that what you're told is not the same as the contract you sign.

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