Advantage Rent a Car-Orlando Florida Complaint - Pay the extra and stick with Alamo, Budget, or National.
ORLANDO - OFF AIRPORT (MCO), FLORIDA -- Ten people in line and 1-1/2 later we were given keys to what was suppose to be the upgraded mid size car we reserved. The counter guy was a pig who was beyond rude to the point I wanted to deck him. The manager was just as much or more of an ass hole. We were given an 08 Marquis that was filthy, dented up, and it stunk like a combination of puke, piss, crap, and smoke. Oh yes, the tank was 1/4 full. We complianed and they said they had nothing else. We asked, "so what will all the other people in line get"? "Oh, those cars are reserved". "What about the mid sized car we reserved?" "We upgraded you". Bull crap. The lot was dark and we asked for a flash light to count the hundreds of dents. He said "we don't loan flash lights". We finally got another agent and he said the same thing. We pressed the issue and he got us into a Saturn SUV. Again, dirty, and the carpets were greasy and filthy. At this point we just wanted to get the heck out of there. We counted about 20 substantial dents and scratches. And oh yes we had a bonus of french fries and used napkins from the previous renter. On return the lazy guy sitting outside seemed it was almost too much to get up out of his chair to check us out. Not a thank you, come again, kiss my ass or anything. The ride back to the terminal was also "fun" listening to the driver talk to his girlfriend in Spanish the whole trip. He was still talking when we got off...again not even a kiss my....
Don't waste your precious time and energy with this company. Stick with one of the bigger ones and just pay the difference even if it is double. It is worth it not to have that kind of frustration. My personal favorite is Alamo and that is what I am sticking with in the future. If you choose Advantage you will be sorry, that I guarantee!
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