Kmart.com Complaint - Kmart.com product returns and customer service
NAPERVILLE, ILLINOIS -- I purchased a pair of shoes from kmart.com and when received they didn't fit so I returned them. In the meantime I ordered a pair in another size from the website, received them and they did not fit either so I returned them. I returned both pairs of shoes at two different times, from two different post offices, using the K-Mart provided return shipping label and form that came with the shoes with my return address on the outside of the package. I have receipts showing that I mailed both pairs via USPS; however, I did fail to ask for proof of delivery. K-Mart does not allow return of shoes ordered on-line to the store so shipping them back was my only option. A few weeks later when I had not yet received credit for the return, I contacted K-Mart and was told they did not receive either pair back and they were not responsible for lost or misdirected packages. The probability of both of these pairs of shoes being lost in the mail is about like the odds of winning the lottery! They must have a very poor tracking system as they couldn't use my order number to look anything up! I have disputed with my credit card company and received credit for one pair during the disupte but the other pair was charged on a debit card and the bank will not issue credit. I am out $102.41 for the cost of the shoes and postage. K-Mart made no effort whatsoever to rememdy the situation. I was a frequent K-Mart shopper in my city, but I will no longer shop at K-Mart, Sears, Lands End or any other affiliate.