Maytag Corporation Complaint - Electric Fire
CLEVELAND, TENNESSEE -- SCARY!
I was standing next to my stove top/oven; NOTE; NOT IN USE, when an electrical fire started on it's own! The fire came through the last/furthest control knob and through the air vent. To extinguish the fire, we had to shut off the circuit/power and disconnect the gas line. " I could only imagine the potential fatality to all in the house and damage to my home."
I then searched the WEB for any possible recall on the GEMINI model - And guess what? I called MAYTAG immediately after reading that there was a recall for "exactly what happened to me!" However, MAYTAG states that the oven I have is apx 6 months newer than the model that was recalled. This is extremely unsettling, being that my unit has the exact same issue as the recalled model. And MAYTAG saw no reason to connect the two! After speaking to three different departments within MAYTAG all they would offer as a resolution was to incur the LABOR cost of the repair! Does this seem fair?
Four days later a repair person came to check the unit and claimed to know nothing about a RECALL on this particular unit/model [GEMINI]. I found this extremely odd to say the least because his company is contracted with MAYTAG to service all recall repairs. When I asked him what his thoughts were as to why this could have happened; he stated at this point 'I represent MAYTAG and I have to be very careful what I say!' He then stared at the stove top as if to find/see a reason that it would be my fault. However, this would not be the case as he himself stated that my unit looked to be brand NEW, and the cleanest he's ever been called out too.
I explain this to you because he tried to say that the fire may have started because grease oozed down through the knobs. And even so, MAYTAG should have taken such an occurrence into consideration when designing the unit. I ask you, what cook has NEVER boiled over the pasta and never had grease splatter all over the stove top when frying something?
Here's the CRAZY part - are you ready? If I pay to replace all of the burned/damaged parts totaling over $250, there is absolutely NO guarantee that the exact same thing [FIRE] won't happen again! Hum, gee what should I do?
Remember, the FIRE started on it's own, meaning the unit was completely not in use. And every control was in the OFF position.
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