Dollar Rent A Car Systems, Inc. Complaint - High pressure, dishonest, poor service, Canadians beware
CALIFORNIA -- Do yourself a favor and never rent with these guys. This was my third such experience, and I won't make that mistake again. LAX last week and a 40 minute line up which never seemed to move. The reason is that the high pressure, dishonest sales people were trying to cram insurance, Upgrades (at more money)GPS's and every item they could down every customers throat. I am well aware of my coverage limits as a Canadian. My Visa covers rental car collision. My Roadstar covers me on third liability up to $2 Million on rental cars. The dummy woman behind the counter was threatening me that I wasn't covered at all unless I took out their insurance, which of course totaled more than the daily rental rate!! She then told me the car I had chosen was a terrible car and I should upgrade. She said, "with that car, people can see in the back and you will have all your stuff stolen." I suggested that there would be nothing in my car as I was driving straight to the hotel and taking my bags out. She continued to argue with me. During my time at the counter, which should have taken 5 minutes but instead took 15 minutes or more, a fellow came up and was irate that the car he just rented was 2 levels below what he had paid for. He was sent to get a "premium" car and got far less. Having been caught, they remedied this quickly. Dollar tends to pop up on the Expedia listings with the lowest cost, therefore many people, like me will simply book with them. Don't do it, they do not deserve your business and cannot be trusted. If you don't have the credit card that provides automatic collision, or you don't have roadstar to ensure high liability coverage (most States require mandatory liability to some extent in all cars including rentals)you can take out this coverage in Canada for just a few dollars per day, typically about 10% of what they will charge you at the counter of the rental company. As I said earlier, this was the third time in a row I dealt with the high pressure and dishonesty, so it is obviously part of their business plan to achieve profit margin selling customers things they don't need.