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Pool Thing Complaint - Pool Thing Does Not Honor There 5 Year Warranty

Review by Mark Drake on 2009-09-18
SCOTSDALE, ARIZONA -- Pool Thing does not honor there 5 year Warranty. My Pool Thing C520 Salt generator stopped working After 18 months of service. It took me 20 + phone calls to get through to Pool Thing they then told me they had changed owner ship and all the units that they had solid in the past had design / MFG issue that caused them to stop working after 2 years of service. I talked with Joe the same guy I talked with 18 months ago when I purchased my unit. He told me that if he honored any of the warranties he had sold to us he would be out of business. I talked to the retailer that purchased the unit from and he told me Pool thing was still owned by the same guy and he just changed the company name to the ARJ Corp and they too told Perry that if he honored any of the warranties he had sold to us he would be out of business. He then tried to talk me into send my unit back in for service; after I asked him what this service would get me he told me I would have to replace the cell 890.00 less 15% for my trouble. If the unit’s electronics were bad it would cost me $1600 + dollars 3 times what I paid for the unit. I then called back a few weeks later and talked to really help full and knowledgeable man who would not give me his name he did help me trouble shot the unit but could not honor my warranty or come off the price of repair or repair parts...

This all smells like a scam just to milk more money out of me I will be filling a complaint with the BBB for this company not honoring their warranty and the bait and switch on the repair part pricing.
Comments:1 Replies - Latest reply on 2009-09-18
Posted by bcd on 2009-09-18:
What are the terms of the warranty? Is the warranty covered by the equipment manufacturer or the local agent? Is it currently covered under the initial warranty or an extended warranty? There is no bait and switch in your description.

RE: “… all the units that they had solid in the past had design / MFG issue that caused them to stop working after 2 years of service.”

Point out to them that this is why we have warranties in the sales and service industry. If they refuse to honor the warranty, then sue them in small claims court.

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