Steak n Shake Complaint - Profiled
DAVIE, FLORIDA -- About a week or two ago, a group of about 5 friends and I went to Steak 'n Shake after a night of bowling to enjoy some of their tasty milkshakes at about 10:30pm. They were not busy...there were no more than 3 other tables with patrons in the dining room.
We were seated and orders were taken quite promptly. We all ordered milkshakes along with a few orders of fries to split between us. We informed the waitress that we'd all like separate bills.
She gave us an attitude right from the start, like she'd rather be doing anything else but serving us. Very straight-to-the-point with no charisma. She almost gave the impression that we were torturing her just by being there. I can only assume it's because we were a group of 19 & 20 year olds. I'm usually not one to be assumptive but it was noticeable, especially when I witnessed her interact with the other restaurant guests.
We finished everything roughly 20 minutes after receiving it all. When she noticed we were all finished, she came over to the table and said in a somewhat whiney tone, "I want to go home!" We weren't sure if she was trying to be conversational or if she was giving us the hint to get going. Nevertheless, not wanting to argue, we proceeded to the cash register to pay.
We each paid our separate bills. Four of my friends paid with cash and after receiving change returned to the table to leave a monetary tip. Myself, along with one other friend, paid only with a debit card. I signed off on the receipt, giving the waitress a $5.00 tip on a $4.xx bill. I kid you not.
I didn't see it, but I was told that the waitress gave me and the other guy who paid with debit cards an absolute look of death when she didn't see us return to the table to leave a tip, despite the fact that we both gave tips through the card. She then began throwing things around in a really huffy mood when she was busing the table after we left.
I realize this isn't the most shocking of complaints, but I found it worth mentioning. I've worked fast food before, and yes, I'm guilty of rolling my eyes when I witnessed a group of young people coming into the restaurant, bracing myself for the worst. But I never let the customers see it. Same applied to when I was just having a bad day in general. I blew off as much steam as I needed to when I was away from customers, but by golly when I was in front of them I was expected to treat them like royalty. Not that it should even make a difference as far as the level of service we received, but we were not AT ALL a pain to deal with. We all knew what we wanted when she took the orders, didn't ask for anything extra, didn't make a huge mess, weren't rowdy, etc.
We were a group of civilized young people only there to enjoy a treat while we reminisced about high school and caught up on what everyone is up to nowadays.
The waitress should be happy to even have a job in this economy, be GRATEFUL that customers are tipping her, and realize that some of her greatest tippers might be people young enough to be her children!