Kia Motors Complaint - 2004 Kia Sorento
VINELAND, NEW JERSEY -- My Kia Sorento has left me stranded twice. Not only has it left me stranded I could have been killed! There is no warning at all. The first time the vehicle had 59,000 miles on it. I was driving down a highway and the car made a loud clunk and the steering wheel locked up. I have absolutely no control over this situation I can not turn the wheel. Thank god that there was no other cars in my path. Kia replaced the bolt at no charge it was still under warranty. I figured what a freak incident. (SECOND TIME) I was driving down the road just picked my daughter up from school boom happens again. Once again lucky no one was in my path. This time I have 89,000 only 30,000 miles later no warranty no Road side assistance everything has gone expired.
This time I called the 1-800# for Kia the gentleman was very nice initially but then when he returned my phone call with some information he was very ignorant and told me that Kia is denying my case. I replied to him what happens if this happened again I might not be so lucky. He told me that he cannot predict the future. So now I'm stuck with a SUV that I'm scared to death to drive afraid I will not be so lucky the third time and it will Kill my family. I am not finished with this case I'm waiting for a call from [snip]!
There is a defect in the crank bolt! Something needs to be done.
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