Hotels-Rates.com Complaint - Took Money When Hotel Reservation Booked & It Wasn't Even There!
I am reporting Hotelrates.com to the Better Business Bureau. My credit card was charged for this NOVEMBER stay in JUNE of this year. When I called the phone number indicated on my credit card, they said it had to be paid for when booked. I called the hotel itself...only to find out there was NO reservation and that the confirmation number didn't even exist!
We cancelled our reservation and will not be using their service or EVER staying in any hotel they work with again. What a scam they are running there!
Advice to readers - call your hotel ITSELF and confirm your reservation in an email to be sure you have a room!
You people need to get it together!