Mission Chevrolet El Paso TX Complaint - Beware of These People
EL PASO, TEXAS -- Purchased a new car with cash early on a Wednesday afternoon, was told it would be made ready and available for delivery the following day. A ferocious hail storm occurred that evening. The next day, when I came to pick up the car, my salesman told me it was not ready because a tailgate latch was not working properly and needed to be replaced. Although this latch worked fine when I test-drove the car, I took his word on it. The car would be ready on Friday instead. Disappointed, I asked the salesman if the car had been damaged by hail. He said no, the car had been indoors in a service bay. I am called Friday at 1:00 PM to pick up the car. It is very badly hail-damaged, not just a few dings, but battered as if a hammer had been taken to it. I clearly do not want a car this damaged. What can we do, I ask, swap it for another car or order a new one or have it repaired in their body shop before I pick it up? The General Manager tells me the damage is my responsibility and that I must take the car and have it repaired as I see fit. I disagree with this since it was damaged in their custody. I refuse to accept the car--General manager says it can sit on their lot forever for all he cares.
As I reconstruct the situation some things are clear: the salesman did lie to me-I suspect he was told to do this so that Mission Chevrolet would have enough time to cash my check before I discovered the damage. By calling me Friday afternoon, I was left with no time to call General Motors customer service or an attorney. Furthermore, I learned that I am not eligible for GM's 60-Day return policy because a $500 reduction I was offered during price negotiations counteracted GM's offer. I had no idea. I am no lawyer, but this sounds like a conspiracy to defraud to me.
Now, reading this would you want to buy a car from these people?