Home Depot Complaint - Granite Countertop Installation Nightmare
Do not ever buy granite countertops and installation from Home Depot. We have big problems with our installation. It has been 18 months and still no resolution. We are still waiting for the 3rd backsplash, cut incorrectly, too short. They cut into our wall which was perfectly straight. They put our granite sink in crooked. Seam is coming apart on coutertop. Measured 1/4 inch incorrectly. They know they did it wrong.
Want to give us a $500 gift card out of the goodness of their heart. We want resolution to the problems. Also we had the no interest financing for 12 months, had it extended once for 6 months, had it extended for another, at least we were told it would be from the local store. The associate wrote on our bill that we had a six month extension. Why should we pay when issue not resolved. Guess what, we received our bill and the extension was not put on and we are now billed over $900 finance charge. They said they can't extend over 18 mo, but did not contact us at all to tell us that. Even though we have it in writing that they would. They will not do anything else for us. Have contacted the BBB twice. Have the worst customer service. Do not care about the consumer. Our installers could not speak English.
I will only go to Menards and Lowe's. They have lost so many customers because of their poor quality installation and management.