Expedia.com Complaint - Do Not Use Expedia
I have had a bad experience with Expedia and will never use it again. Their customer serice is terrible! First you speak to someone in India, after several attempts to get someone to answer the phone. The Indian’s accent is nearly impossible to understand, it took two of us to translate what she was saying. When we requested a supervisor it took 20 minute to be connected. The problem arose after we made two separate round trip reservations on a single transaction. Apparently this is something the airlines do not allow. None the less Expedia accepted and confirmed the reservation, only to notify us a week later that it would cost an additional $350 to make two separate reserevations instead of the one they confirmed. They denied all respopnsibility for the mixed and even said it was our fault for trying to do something that is not allowed. When I asked if it isn’t allowed why does your computer system premit it and why would you confirm the reservation. I was told it is up to the customer to know what is allowable in making the reservation. My opinion is they acting as agent entered into a contract with me to provide airline reservations as I requested them. It is also their obligation as agent to know what the airline reservation rules are.
STOP ALL BUSINESS WITH EXPEDIA!
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