Hewlett-Packard Company Complaint - HP Lack of Customer Service
I just spent 2 days dreadding having to call HP Tech Support because of their horrendous behaviors. Again these calls took place from Tech Support in India. My first few expierecnces were hangups or hello hello I can not hear you click....
But today was the best. The printer has an Ink System Failure. HP is fully aware of this issure. Basically it is a non-fixable hardware issue.
The support indidvidual first tried to blame it on my brand new HP manufactured ink cartridge. She offered to send me a new one which would arrive in 10 days. I told her that was unacceptable and she admitted it had nothing to do with the cartridge. But if I wanted I could PAY to have on delivered next day.
My response is that I sell Real Estate and need my printer to earn money to support my family and requested to speak to a manager or raise to a higher tier of support. She refused. Then of course we had to go through the exhausting methods of resetting the printer. Hows this one hold down the OK and cancel button unplug and replug the printer all at the same time! What a joke and still did not work. Then comes the best part....She offers me an upgraded printer at an incredible discounted price!! I could hardly believe what I was hearing! I explained that all I wanted to do was fix and use my printer. Her response well your printer is out of warranty. I told her that I was well aware of that and very willing to pay for Tech support. Again she refused and went back to her sales pitch by basically saying I had no other recourse to purchase a new upgraded HP printer and she would even provide free shipping. I told her that I was appalled that she was putting more effort into her sales job rather than solving technical issues for her company.
I for one am done with HP. I now have so many 02 cartidges it is not funny. I even called Best Buy and guess the 02 cartridges no longer work on the current HP printers. This printer I have cost $330.00 and is less than 2 years old.
Who like the Epson Workforce or Artista??
I am going to do my best to contact someone in the US at HP to let them know how very disappointed I am with them. How did they get the market share of business?