Comcast Corporation Compliment - 1st-Ever GREAT Comcast Customer Service
Camber, of call center tech. support, is fantastic. Not only clearing up a loooooong-standing call-forwarding issue, but immediately offering to look up, online, my phone model's operational instructions - providing me with info. on how to set the # of "rings" my phone delivers, and patiently waiting for me to figure out how my VM functioned (phone was a hand-me down w/no instructions).
My problem began YEARS ago when I called Comcast on 3-separate occasions to inform them that though their "computer" told me my call forwarding set-up (from home to cell) was "successful," in fact it was not. With each of the 3-calls to support I was given a case/ticket-# and told that someone would be contact me within 48-hrs. Nobody ever called. After the 3rd attempt I gave up -- and for years my land-line/Comcast VM has told callers that, "all calls will be forwarded to my cell" -- falsely.
Getting tired of complaints from friends I gave the issue a 4th go a couple of weeks ago. A clueless fellow gave me a case-number and said someone would get back to me. A week later someone who was actually competent did call me back and did FINALLY solve the call forwarding issue, but failed to tell me that the Comcast system is structured so that an incoming land-line call would NOT ring at home a few times before being forwarded to my cell (the entire reason I have a land-line is because I have TERRIBLE cellular reception at home) -- SO, as I worked out with the brilliant Camber, the call forwarding option...was not an option. I then followed her unsolicited help with killing the Comcast call-forwarding and setting up of the home-phone VM.
Comcast -- Camber not only resolved all of my issues -- going "above and beyond the call of duty," she did so in a friendly, professional -- AND speedy manner. Camber should be the "model" for ALL of Comcast's tech support folks.