Evercom Correctional Billing Services Complaint - Evercom and Get Connected Prison Phone Services. - Prison Call Charges

Prison Call Charges - Complaint

Review by Cajun Spice on 2009-09-20

ANYWHERE,, TEXAS -- "Get Connected" prison phone service gives you a number that you give to your loved one locked up and that number they dial will ring to your phone. LIARS... Did not work... Refused to refund me my money and charged me a second month. I had to cancel my credit card. But, God don't sleep and he don't like ugly... The bank is going after them for causing me over $165 in NSF fees when I cancelled my service. Gotcha! You should be locked up in prison where you belong!! Bad Service No Service

So I decided I'd use "Evercom" or "Correctional Billing Services" same company different name.

Evercom charges 3 phone calls at a cost of $60.21???!!!

Two of the charges I never received the calls. I work for in a marble building. My cell phone which is hooked up to this service DOES NOT WORK IN THIS BUILDING. I go to work everyday at 7am. So it is impossible that these calls were made to my phone. Please credit my account accordingly. Your charges are outrageous. You've got to be kidding me that one 15 minute phone call cost $20.07.

Shame on your company for taking advantage of the people we love but hate their crime(s). At this rate I'd be broke every month. Not to mention that commissary [snip] I will have the money one day to open my own company like this and I will put Evercom and all of the other fraudlent prison phone companies out of business...

Comments (6)

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Comments:

Posted by tnchuck100 on 2009-09-20:

If they were charging your credit card how did you incur NSF fees? The two are not related.

Posted by Anonymous on 2009-09-20:

When you signed up for the service, surely they explained how their charges work, or did you not ask or think about them? You didn't expect the per minute cost for an inmate to be as low as for a law-abiding person, did you? Isn't part of their punishment that the luxuries of society just aren't as readily available? Same goes for the commissary.

Your vulgarities don't help your complaint, as cute as you think they are.

And why don't you just go to their website and click on "Dispute Center"? There's a form for about every kind of dispute you can imagine.

Posted by Eloise on 2009-09-20:

'You've got to be kidding me that one 15 minute phone call cost $20.07.'
Actually it can be since the per minute charge is similar or more expensive as an operator directed call. I wonder why the OP is having problems with each and every company she tries? One company I can understand, two companies and I'm inclined to believe we're not getting the whole story.

Posted by Anonymous on 2009-09-21:

I was going to say if your loved one would keep their butt out of prison you wouldn't have this problem. BUT, I am not going to.

Posted by Anonymous on 2009-09-21:

I'm with LadyScot!

Posted by MSCANTBEWRONG on 2009-09-21:

That's highway robbery.