Skoosh.com Complaint - Frustration - Hotel Booking
I used Skoosh.com to book a hotel reservation in Colchester VT. I was skeptical, having never heard of Skoosh.com prior. However, hotels in the area were booked up and I was desperate for a room for this specific date. After book the hotel, a month prior to the date, I was nervous so I called the hotel. The hotel had no reservation in my name and was booked up for the date intended. I then called Skoosh customer service. The kind woman on the phone assured me that the hotel would not have my name until 72 hours prior, although they had the room reserved.
Three days prior to my hotel stay, I again attempted to confirm my reservation with the hotel. They did not have my reservation. The reservation number that Skoosh.com had given me was not valid either. I emailed Skoosh.com and did not receive a reply for 36 hours, after several calls. I called the Skoosh booking agent in NY who did contact the hotel and eventually was able to clear up the mess and get us a room. There was no one available at the Skoosh.com customer service phone number in the off hours. I was extremely disappointed with customer service and failed execution of my hotel reservation.