Hydroxatone Complaint - My Experience With Hydroxatone
My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled! The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered!
When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her yes, but I didn't call because I had already cancelled and thought it didn't apply to me. No, you have to call within thirty days AFTER you receive the cream she said. I also told her that if I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my --- products were just as good if not better and cost half the price. She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying anymore Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!
If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.