Bank of America Complaint - Consumer Scam
I have two Bank of America accounts. They are both set up to make on-line automatic payments. Recently the BOA payments area of their website went down on a day when one of my accounts was due to pay. The BOA tech dept. acknowledged the site problems. But, because my payment did not post until I discovered it myself, BOA charged me a $39 late fee which triggered an overlimit fee of $49. In addition, they raised by interest rate to 26%. My other BOA account is 9.84%. This was the second time that this event has happened to me at BOA in the past year and BOA will not budge on lowering the higher rate. I am irate at this rtip off. Also, BOA has one of the most customer unfriendly sites in the business. It is the same useless site that existed years ago when BOA took it over from Fleet Financial.
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