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USA Wallpaper Complaint - DO NOT order from USA Wallpaper!

Complaint
Review by Alexismed on 2009-09-21
OHIO -- How I wish I had looked up reviews on USA Wallpaper before placing my order with them a month ago. I was shocked to learn that people were cheated out of hundreds of dollars, and placed huge orders that they never received. I'm thankful I only ordered one item - a nursery mobile - but am VERY uncomfortable that my $46 is now sitting somewhere in a netherworld (we have not yet been charged this amount on our credit card, and it's been four weeks since we placed the order, but we're on our guard and checking our Visa acct. daily). I'm also uncomfortable that this fraudulent company has our credit card information in its possession. I plan to register a complaint with the BBB, as many folks on this website have done. Is there any way the BBB can move to get this company removed from internet shopping sites such as Google Shopping and Yahoo shopping? I shopped on Google Shopping last night to try to buy the nursery mobile that has yet to arrive from USA Wallpaper, and lo and behold, the company was listed as one of two outlets that sells the mobile! What angers me most is the phony tone of the order confirmation email. Every time I read it, my blood boils. It thanks me effusively for placing the order, outlines (an apparently phony) return policy, gives a long list of customer service contact email addresses (from ALL of which I've received email delivery failures), and says it will continue to update me on the status of the order. When I click on the link to see my status, all I see is what I've ordered, where it will be delivered, and what I've been billed...no information on shipping. Forget their 1-800 number...I think I must have called that number 50 times by now over the past two weeks, at all times of the day and night, and every time it's gone immediately to a busy signal.
I'm so sorry for what others have had to endure with this company, especially when the orders amount to a lot of money lost. I only hope that together we can put an end to their fraudulent practices.
Comments:
Posted by BADCOMPANY1 on 2009-10-07:
If you haven't been charged yet, your very lucky!! If I were you, I would call my bank and tell them if they see a debit from Style by Design not to let it go through. I would call and cancel the order if I were you, they ripped me off 238.00, my invoice after I ordered was 196.00 but they charged my C/C 238.00. Still don't know why to this day. I cancelled my order on July 13th and still have not recieved my refund. Don't bother filing a complaint with the BBB because USA Wallpaper will not respond, I did and the BBB tried three different times but they never responded to the complaint. I have filed a complaint with the Ohio Attorney Generals office and found out through them that they have over a hundred complaints on this company. Why they are still in business is beyond me. Oh, by the way the BBB has over 800 complaints on this company. Cancel your order ASAP and contact your bank so they want debit your account!!

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