Mars Music Store Complaint - Poor service
TAMPA, FLORIDA -- I have contacted your store #6 in Tampa Florida many times, speaking to several managers with no results reguarding my circumstance. In addition I have sent e-mails to your corporate , also with nothing but a form response. I have bought and paid for a Parker guitar that was on 'fire sale' but was told worked fine, well a few days later I took it back in as I could not ever get the piezos picups to work, so your guy said Mars would 'split' the cost , I agreed.After paying $45.00 for a set up and $ 85.00 for a 'part' cost I have recieved nothing. Your store has had the guitar for over 7 months, and nothing has been done...this is absurd. I had been a loyal customer and made several purchases in the past, yet this is how you choose to treat your customers, how corporate. I hope there is some one in your orginization that has a sense of fairness and pride that will come forward and fix this problem, if not I feel sorry for the future of your store and what it stands for.
To help keep me as a potential future customer, I would like the following:
I would like the guitar returned to me in 10-20 days in working order at no more cost to myself, or I would like to have the monies I have invested returned asap. That is what I was originally promised.
At the very least I would like a response from your company regarding this incident.