Samsung Electronics Co., Ltd. Complaint - DO NOT purchase a 50" PN50B550 Plasma TV or anything from Samsung!!
My last TV (a Sony) was still working after 25 years, but I, foolishly just had to have a new TV. So I made a huge mistake ... I bought a Samsung 50" Plasma TV.
What a nightmare! And, it is still haunting me. I'd been watching the TV for less than two months, when it developed green and purple vertical lines from left to right across the screen. I submitted an on-line trouble ticket ... eventually I was called back by someone that could not understand me, nor could I under him (or her). That person closed the trouble ticket. Oh great!! So, this time I called Samsung and made them aware of my problem. I asked that they did not contact the same company ... so they referred me to a national tech company. They sent out a non-English person (I think it was the SAME person) who said that the parts that I received probably would not fix the problem.
He and I struggled to take the TV down (it is mounted on the wall). Once down, he went through the motions and swapped out each of the three cards. Nothing cured the problem. He reported back to "the company" and then to Samsung. They said they would send out a replacement panel. I about went through the roof! I have a TV that is less than 2 months old and I have to have it rebuilt -- I wanted it replaced. Everyone blew me off and said that was my only choice. (Great ... took 1 day off work here)
Arrived home one evening to find that I had missed a delivery ... REQUIRED to be home to received "the panel". So ... take day 2 off from work! Truck delivered a HUGE box with the panel in it.
That was delivered on September 1st. Anytime I have company, I have to drag it out of the hallway and stash the dresser and drawers that are in the living room -- to avoid the embarrasssment of needing my brand new TV repaired ALREADY!!
Sept. 9 ... Samsung calls me to verify that I was happy with the repair. I about came through the phone ... NOTHING has been fixed and NO ONE has even contacted me about fixing it. And, I now have this huge box that is in the way.
Sept. 14 ... another call from Samsung. Still no sign of a repairperson! She calls the repair company and informs me that Samsung has a 21-day (working) policy that if a unit is not repaired, they "can take other steps." That would be 21 Sept according to her.
You've got it ... Sept 21 came and went and I'm still tripping over the box and watching TV through the purple and green lines.
Sept. 21 ... called Samsung again. No one acknowledges the 21-day policy. She's going to call the repair company and see what is going on. That company calls me and asks if I want a repairperson ... duh!! He says it will be AT LEAST 48 hours before they can even set up an appointment.
No way ... I call Samsung back and find someone that offers to replace the TV. BUT ... it will be the same model and I have to remove it from the wall and reinstall it myself. I ask for a supervisor ... his supervisor is "not available" - he says he will have his supervisor call me back.
So here I sit ... still watching a green and Purple lined TV and tripping over a huge box.
If I don't hear anything before Thursday ... I'm dragging the stupid box outside! They can come and get it or not. I've had it with storing their parts. I've made a complaint with the NJ BBB ... hope that will help. I've contacted our local TV station customer help group ... hopefully that will help.
Bottom line ... DO NOT PURCHASE ANYTHING from Samsung!! They don't care about their products, their reputation, their customers, their customer service or their repair vendors.
You've been warned ... Avoid them ... if they are the only game in town ... DO NOT buy their products - They should be out of business.
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