Public Storage Complaint - No Refund after 3 months
SAMMAMISH, WASHINGTON -- Rented a unit from their Sammamish WA facility in May 2009. They immediately tried to sell me insurance they said was 'mandatory'. I called my insurance company and they said I was covered. The manager immediately backed down when I informed him of same.
They were very insistent that payments had to be received by first of month or else! I sent my July 2009 payment in 6/20/09 and vacated 6/28. The manager said 'you will get a refund check for July in the mail.' It is now nearly October, no check, no word from their custiomer service department and manager won't return phone calls.
Very poor customer service. DO NOT Rent from these people.