Hewlett-Packard Company Complaint - Why is HP customer service so crappy
I bought my computer from radio shack almost two years ago and within a year it had to be returned to the factory for new motherboard and power supply. Since then the tech support has disabled my printer and now they want me a non tech type to trouble shoot my puter. I scheduled a call back which was never made to me. What a crock of horse pucky. All I want is my puter fixed or replaced and all I hear is I don't have the authority to authorize that. Maybe when I talk to the lackey's in the corporate office I can get some satisfaction. I even emailed the ceo Mark Hurd and told him point blank I don't want to hear from one of his lackey's but from him personally - like that will happen. Well, when I get an attorney and begin the process of suing them for breach of contract maybe then I will hear from someone higher up than a 2nd level manager. Their service or lack of it is very tiresome. Time to wake up and smell the coffee HP customers are leaving you in droves. I have chased several people away from buying an HP computer at wall mart. It is a cheap price for a cheap product. And I hate dealing with tech support in India. They don't speak or understand English very well. It is time to open a call center in the United States, as there are plenty of people with computer skills that have been laid off and could use the job. And I think do it better than those overseas tech supporters.
You had better believe I am po'd at this situation. T Totally po'd. I paid good money for this puter and I expect to work for a long time. My Gateway was a much better product and if I had had the money at the time when I had to replace mine, it would have been a gateway. I never treat my customers this way and I am a CSR and if I treated them the way I have been treated I would have been the biggest white basketball you have ever seen bouncing down the street as I would have been bounced onto my butt from my job, in a skinny minute. Now it is time for one of them to get their butts bounced. enough is enough.