Mitsubishi Complaint - Mitsubishi loses another customer - Mitsubishi DLP TV

Mitsubishi DLP TV - Complaint

Review by rvhorn on 2009-09-21

I also bought a Mitsubishi 57" DLP projection TV in Jan 2007. Within 6 months I started having problems. At first the bulb or lamp went out and we were told it should last 2 years. Then we had a cooling issue and at this point the repairman suggested that we buy a 5 year warranty which would cover the replacement of 1 lamp. So we ponied up another $500 for a 5 year warranty-Thank God! We ended up needing another lamp in 11/08 which came from DLP Lampsource. Best place to purchase these lamps as they warrant them for a year and Mitsubishi only warrants them for 30 days. When DLP Lampsource send the new lamp they included a notice about a cooling fan issue with these TV's causing premature lamp failure. Well I called Mitsubishi and got a very helpful gentleman who proceeded to tell me that they could not test the TV with a working lamp so I would need to call the next time the lamp burnt out and THEY would send someone out to check it and replace the lamp. Well I was skeptical and he showed me on their website where the lamp replacement outside of the warranty would be covered. I had to fax him all my repair receipts and my purchase receipt which I did. WELL as I thought they reniged on this. After much arguing and staying on the phone for over 2 hours they finally conceded and sent me a lamp. I have had a Mitsubishi TV for over 30 years but they have now lost a loyal customer because of extremely poor customer service. I asked for a supervisor several times but they just keep passing you on to another advisor. I have never dealt with such poor customer service. I can only figure that this dept. has been sent overseas and they really don't understand. They just keep repeating the same thing hoping that you will finally go away. No one there cares-this is one company that is not too big to fail. It needs to! I am spreading the word as fast as I can to prevent someone else from having to go through the nonsense that I have had to deal with. I have already bought another TV. It is a Vizio and the repairman said this is a great TV. Also bought it from Sam's Club and I understand that they don't repair the TV, you get a new one.