Home Depot Complaint - Beware of Bad Roofing
WASHINGTON -- We recently had a new - high quality roof installed on our house. We were promised that a Project Manager would come and review the work that was being done - and then get up on our roof to inspect it to make sure it was installed correctly! That never happened!
We recently had some rain (yes - we live in WA State!). My husband found that water was running down onto our furnace coming our of a vent. I immediately called the Home Depot Store in our area to let them know our roof was leaking. They found a Installation Manager who would come out and take a look. When he arrived - he looked up from the street and told us that the flashing was too small. He then said that he would have someone come out the next day to fix it - that he was too old to get up on the roof.
Well, the next day came and went - no roofer. WE called him back and he told us that the roofer had to go to a town about 45 minutes away to pick up the parts needed to fix this. Then - it was another few days before he showed up - only to come when no one was home - no call to let us know he was coming. He left a note - that was found in our bushes stating that he was there - and that he had fixed the problem! When my husband got home that day - he immediately could tell that nothing had been done! Same flashing - same problem!
Fast forward 2 weeks later - still no repair - even though we have been called - apologized to - and yet - NOTHING has been done! Today a couple roofers came out when I was home alone - stated that we didn't need a smaller flashing - that he screwed the pipe in tight - and put some sealer on the joints! When my husband got home - he was livid!! They had put black tar all over the flashing - and told me it was fixed! What a joke!!
We called the store manager - and he wasn't in! We talked to the Asst. Manager and he told us basically he could send them an e-mail - WE could do that! He told us - he can't "make them" come out if they don't want to!
We are so upset - and have made the decision to take our business elsewhere!