Kenmore Complaint - Kenmore Elite Oven
SANTA MARIA, CALIFORNIA -- We purchased a Kenmore Elite Stainles double oven in Sept 2008.
We finshed our remodel several months later and attempted to use the NEW oven at Thanksgiving.
From day it the temperature has been much hotter and has not been repaired in four plus attempts. Beware of Sears and their warranties.
Based on our problems, we obtained the extended warranty. Never did we figure that we would not get the oven repaired.
The warranty does have a "lemon agreement", but the countless repair visits (taking our time), and the inability to use the oven is frustrating.
I have no confidence in Sears for their products, service, and when it come down to it I seriously doubt that they will adequately back up their LEMON guarantee.
The lemon guarantee is four failures. We have had our fourth, and NOW Sears says any warranty work does not count. So what is wrong with customer satisfaction and support at Sears.
While they have always been polite, I seriously would consider getting another job if I worked in the Sears complaint/unservice department.
Sears IS NOT the Sears that I once trusted. They are obviously mismanaged, and will be doomed to failure as consumer loyalty contiunues to change.
DO NOT BUY SEARS PRODUCTS.