First American Home Buyers Protection Complaint - Terrible Service - Home Warrenty

Review by Anonymous on 2004-07-14
SCOTTSDALE, ARIZONA -- This company did not care that their vendor cancelled on me (without a call) 3 times. It's 110 degrees in Arizona and I'm on my 4th day without air conditioning. I have taken a day and a half off work to wait for service and they have never shown up. When I called First American they were completely unprofessional and could have cared less. One girl at the company even said that the previous person I spoke to from First American "must have been drunk" Great training of employees. I would NOT recommend this company to anyone else.
Comments:2 Replies - Latest reply on 2004-07-15
Posted by Roger&Out on 2004-07-14:
And I'll bet that the needed repairs won't be "covered". Home warranty companies are scams! I've been down this road! Sounds like a great deal when you purchase the home. My "covered" ac ran me $1700.00 after being in the house 3 weeks. Inspectors suck too!!
Posted by Dan on 2004-07-15:
I've actually had quite a good experience with First American. Granted, the seller purchased the warranty so it didn't cost me anything, but since I've moved in they have fixed a pipe leaking in the wall, they replaced about 10 ft of pipe and repaired the wall in a quick timeframe (which would have been $1800) they replaced my blower motor on my furnace ($350) and a got a new sump pump ($130) all for my three deductibles of $40 each-so it has worked out quite well for me. I never had any problems calling them for repair, sorry to hear it has been such a problem for you.

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