Alaska Airlines Compliment - Alaska airlines a great company to deal with
Since 99% of posters complain about the airlines let me tell you a nice story with a happy ending. I booked a ticket online and apparently clicked on the wrong date. Since I didn't' want to spend the nite or pay the $100 change fee plus airfare differnce I just didn't use the ticket and took Amtrak home. The ticket value was $94 and Alaska told me they would let me use that value for up to one yr but I would have to pay $100 change fee. Paying $100 to use $94 didn't make a whole lot of sense so I called their customer relations dept and asked if they would waive the fee or compromise with me? The gal said she understood my point and why don't they just credit me back the airfare value? Pretty easy and simple and I didn't ever have to grovel.
Thats why Alaska has a loyal customer base.