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TigerDirect.com Complaint - Horrible Customer Service - Gateway Computer
Gateway Computer - Complaint
I purchased a Gateway computer from them on August 29, 2009. It arrived within a week. After getting it all set up I was so happy and then turned it on and it DIDN'T FREAKING WORK!!!! Had to schlep this two 3 avenues in New York on a roll cart (not fun) to send it back. They wouldn't send another until it was received. I then get a notice it was received and another will be shipped. Then another notice that it's on back order. then another notice it will be shipped on Sept. 14th and then another on Sept. 18th and then another on Sept. 24th. On Sept. 21st I got an email that it is cancelled because they are not making them. In the mean time they have not refunded me the money so I can purchase elsewhere.
BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.
BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.
Comments:
Posted by MSCANTBEWRONG on 2009-09-23:
Since you've returned the product, write them a letter requesting your immediate refund. Send it certified/delivery receipt. If they haven't responded to your letter within 10 days, I would file a dispute with your bank or credit card company. Good Luck!
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