Bloomingdale's Complaint - Credit Card (Involuntary account closing)
ATLANTA, GEORGIA -- To: Whom It May Concern,
I was a loyal Bloomingdale's and Macy’s customer that without a doubt paid my monthly bills in a timely manner without hesitation for my Bloomingdale’s and Macy’s accounts. But unbeknownst to me I recently noticed my accounts for both stores had been closed. I inquired as to the reason and was told they were closed due to excessive returns. I was also told I had been given several chances to explain, but according to the (3) individuals I spoke to, I had not responded. This is the first untrue statement. I spoke to numerous individuals over the phone and I responded via email about my return habits. The next thing I was told, and I wasn't told this until I got to the store today, is that I will not be allowed to return any more merchandise on this account. Therefore, items that are too small, too big, or just not the right size or color cannot be returned. I will have to leave them on my account and continue to pay my bill like the valued, loyal customer I've been for the last 3 or 4 years. I would like to know how this could possibly make sense to any honest hard working American today. I am treated like a loyal, valued customer while paying my balance off, but when I attempting to return any item that is not worn, or damaged I am treated like a local criminal. I started off by asking myself why would a store I have spent more money in than I have returned merchandise cancel my account without any regards to me. I mean just as a valued customer, which is what I am being told I am each and every time I provide my credit card number to customer service electronic voice for assistance. Which is quite the opposite of the (2) individuals from your credit department I spoke to on the phone today in the customer service department (September 20th – around 4:30), they were really rude and nasty towards me and that’s putting it mildly. In fact, when I asked the man (credit department) what am I suppose to do with the items I just received from UPS that did not work for me and made a special trip to the store to return today, his reply was, he did not care what I did with the items. I know I deserve more respect than that, no matter what the circumstances are behind Bloomingdale’s actions. And I was totally appalled to say the least by his and his supervisor’s behavior. The treatment I received from this credit department agent along with his supervisor belittled me and made me feel as though I am being singled out and targeted for something more than the fact that I have made numerous merchandise returns to your store. I was told by numerous sales people in Bloomingdale’s that customers return on a daily bases and no one ever question these customers. I was also informed that these large returns are usually made by Bloomingdale’s customers that are middle aged, white females. But me being a Black Female that returns merchandise that has never been worn, merchandise that is never damaged, merchandise that has the tags still on them and ready for reselling, that only have one thing that doesn’t fit the Bloomingdale’s image - I’m Black, and I cannot make returns without being chastised. I come into Bloomingdale’s to do legitimate transactions and I’m being scrutinized for making returns. I feel I have been treated unjustly and I will not stop unveiling my concerns until someone addresses this matter further.
Policy for in store returns: (copied and pasted from Bloomingdales.com online site)
New In-Store Returns Policy: Online purchases can be returned at any Bloomingdale's store. Please take unused item(s) with price ticket(s), and invoice/receipt, to a register in the appropriate department. In-store exchanges are subject to store's availability. Your account will be credited immediately when making an in-store return.
***No where in this return policy (which I copied from the Bloomingdales.com site do I see stipulations on returns pertaining to frequency of returns, amount of returns, monetary value of returns, or race of the customer). I’ve actually gone through the entire Bloomingdales.com site to see if there is something I could be missing; something I could have possibly overlooked explaining to me the circumstances upon which I am being punished for normal online customer transactions.
Bloomingdales contract agreement: (copied and pasted from Bloomingdales.com online site)
1. Terms and conditions
2. Site content
3. Related copyrights and trademarks
5. Your submissions
As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Legal Information area of the Bloomingdale's web site. By making a purchase from bloomingdales.com, you understand and agree that bloomingdales.com may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
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For more information on Bloomingdale's customer service, please call 1-800-777-0000.
***Again, no where in Bloomingdale's contract policy is it listed that an account is subject to being closed based on Bloomingdales illegal discretions.