Sears Complaint - Sears repairs abuses it's clients!
CITRUS HEIGHTS, CALIFORNIA -- On September 10, 2009 a repairman came out to "evaluate" why the washer wasn't extracting water. He was here almost an hour, figured out what parts he needed, ordered them and scheduled an appointment for September 22, 2009 between 8-12. Told him I'd take the morning off work so the repair had to be finished no later than 1pm. He said no problem. The parts were delivered early, called to see if I could get an earlier appointment, impossible was the answer. So I continued to lug laundry to the laundromat.
September 22 arrives, am up early to be ready for this "event". Am now a prisoner for the next 4 hours, if I don't answer the phone the repairman won't come. Finally at 11:30 I called and was reassured he'd be here soon. At 11:50 the repairman called to say he was delayed, he'd be here by 1 pm. Told him I was going to have to leave, please don't be late. After numerous calls to Sears and AHS, they carry the warranty, telling them I absolutely had to leave at 3:30. Kept being assured he was on his way, he finally arrived at 3:10. Since I had to leave no later than 3:30, it was an impossible situation.
All I can tell you is that Sears repair will never enter my home again. I will never buy ANYTHING, EVER in their stores again and I'm canceling my credit card.