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Usa wallpaper Complaint - Avoid USA Wallpaper. They will rip you off!!! - Wallpaper
Complaint
SANDUSKY, OHIO -- I ordered wallpapers worth $160 in the USA Wallpaper website on 1/04/2009. Right away, they charged my debit card for the full amount. Three days later (1/07/2009) I got an email from them stating that the wallpapers are backordered. For five months, I kept on emailing them regularly about the status of the order and I got the same excuse every time (backordered and problem with supplier). Since obviously they are not going to deliver, I finally cancelled the order on 5/29/2009 and received cancellation confirmation on 6/01/2009. Three months later, I am still waiting for the refund. I have been emailing them constantly for the status of the refund and they keep on making excuses. The latest email I got from them is that due to the bad economy, their refund process is slower than normal.
I have filed complaints about this company with the Better Business Bureau of Toledo Ohio. BBB tried to contact them but they never responded to numerous BBB's email and phone calls. I also filed complaints to the Ohio Attorney General's Office of Consumer Protection and the Internet Crime Complaint Center since obviously this company is just scamming customers. I have little hope of getting my money back, and I wish I would have done background check about USA Wallpaper before I placed my order, Hopefully, others who are reading the complaints about USA Wallpaper in this website will not do the same mistakes that myself and other have done and not order anything from these scammers.
I have filed complaints about this company with the Better Business Bureau of Toledo Ohio. BBB tried to contact them but they never responded to numerous BBB's email and phone calls. I also filed complaints to the Ohio Attorney General's Office of Consumer Protection and the Internet Crime Complaint Center since obviously this company is just scamming customers. I have little hope of getting my money back, and I wish I would have done background check about USA Wallpaper before I placed my order, Hopefully, others who are reading the complaints about USA Wallpaper in this website will not do the same mistakes that myself and other have done and not order anything from these scammers.
Comments:
Posted by bearkatkitten on 2009-09-23:
Did you try disputing the charge with your bank? Might be a little late now since this happened in January, but it doesn't hurt to try.
Posted by bones1009 on 2009-09-23:
I have not disputed the charges with my bank, since I believe it is way too late.
Posted by MSCANTBEWRONG on 2009-09-23:
You may want to check with them anyway since the product was never delivered.
Posted by bearkatkitten on 2009-09-23:
It doesn't hurt to try, Bones. The most they can tell you is they can't do it.
Posted by bones1009 on 2009-09-23:
Thanks. I will try to see if the bank can help. However, my goal is to make sure that people will not make the same mistake that I did about USA Wallpaper. I am amaze that their website is still operational and most likely still scamming people.
Posted by bearkatkitten on 2009-09-23:
I've seen a LOT of complaints about them.
Posted by bcd on 2009-09-23:
Disputing a debit card charge with a bank can be discouraging. They will stand behind you if the card or number is lost or stolen. If the consumer voluntarily gives the number or card to a merchant and then gets cheated, the banks tend not to be helpful. That is a major difference between debit cards and credit cards that banks are not quick to reveal. It wouldn't do much good in this case even if the purchase was with a credit card because more than 90-days have elapsed.
Posted by BADCOMPANY1 on 2009-10-07:
Bones, I feel your pain because I am going through the exact same thing, I cancelled my order because it was on back order, same as you, and that was july 13th, still have not recieved my refund, I keep getting the same old respones, the accounting dept. has your information maam and is trying to work on the issue and get you your refund as quickly as possible, you can't speak to anyone in their accounting dept. they want let you, also, I filed a complaint with the BBB and USA Wallpaper will not respond to the complaint, I also have filed a complaint with the Ohio Attorney Generals office. I hope I will find out something soon.
Posted by bones1961 on 2009-10-28:
These crooks are now being sued by the Ohio Attorney General Office. http://www.sanduskyregister.com/articles/2009/10/23/front/1688342.txt
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