Delta Children's Products Complaint - Pray You Get All Your Parts

Review by jgreis1 on 2009-09-23
NEW YORK, NEW YORK -- I bought my 2 year old toddler a CARS 3-in-1 toddler bed from Toys R Us back at the end of March. Well, this was a month earlier than we really needed it, so we didn't open the box until we wanted to put it together. Well, once we started to check the pieces, one of the main bars were missing. I have been fighting with Delta Children's Products, the manufacturer of the bed, since June trying to get this part. Every time they send a shipment, which takes 2-3 weeks of not knowing what's going on, I open the package to find the wrong part (and what's worse, it's the SAME wrong part that they shipped me the last time). I've even left voicemail for the manager, which have gone unanswered.

So if you buy a bed or any other furniture from Delta Children's Products, you better open it immediately so that if there are missing parts, you can take it back to the store to get a new product.
Comments:3 Replies - Latest reply on 2009-09-23
Posted by MSCANTBEWRONG on 2009-09-23:
I know that it was more convenient to wait until you actually needed the bed before opening the carton and inspecting the contents but with the strict return policies of stores and your issues with getting the missing part from the mfr, it's a good idea to open the product right after purchase to make sure all parts are accounted for and undamaged. Good luck in getting the issue resolved.
Posted by jgreis1 on 2009-09-23:
Normally we do. We didn't this time because my son's favorite thing in the world is CARS, and I didn't have a chance where I could open it without him seeing it and going crazy.
Posted by MSCANTBEWRONG on 2009-09-23:
That makes sense. I hope you get this resolved quickly so your son can sleep in his CARS bed soon!

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