Dish Network Complaint - Never even got a dish!
We were supposed to get a satellite dish through Dish Network installed. They gave us a 5 hour time block. At the end of the 5 hour time block, I called customer service. After fussing with their horrible automated system, I managed to get someone. I explained what was going on, he said that we should have been informed. I guess at this point, he contacted the subcontractor Dish Network hired to install our dish to find out 1 - why we didn't have a dish yet and 2 - why no one called us to keep us updated. I then received a call from the Dispatcher from the sub contractor, who stated that she attempted to call me to let me know the installer was running late. She then told me that the call was disconnected and she didn't want to call back in case I didn't want to talk to her! She also told me that the installer had called and left me a message that he would be late. This never happened; he either called the wrong number or never called. Regardless, she told us that the installer would be there between 4 & 6 (at this point it was 5:30 and he was supposed to be there at 5).
Around 6, I received a call from the internal Dish Network supervisor, who asked me what was going on. He agreed that it was ridiculous and offered to reschedule our appointment with an internal Dish Network contractor (not a subcontractor). However, he could not schedule until 4-5 days later. I agreed for him to schedule a tentative appointment in case the installer did not show. He also suggested I call the customer service line to see about getting some form of reimbursement for our frustrations (because at this point I was seriously considering cancelling service).
I did call customer service, and after again fighting with their automated system, I was able to speak with someone. I was then transferred to a supervisor, who said he could offer me a movie channel free for 3 months. I said no, because I'm not a movie person. He said it was the best he could do. I hung up, frustrated, and still waiting for the dish installer.
The dish installer FINALLY showed up around 7:30pm that night (my time slot was 12-5). However, he was unable to install the dish because he didn't have a big enough ladder! He said he could get someone out with a big enough ladder 4-5 days later. At this point, I decided to cancel the service. If this was the service they were providing a new customer, one who they really should be trying to impress, I could not imagine how horrible customer service would be once I was locked into a 2 year contract.