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Del Taco Complaint - Del Taco Denies Responsibility for Metal Object Found in Their Food - Been and Cheese Burrito from the Fiesta Pack
Been and Cheese Burrito from the Fiesta Pack - Complaint
NORWALK, CALIFORNIA -- Here are the facts. Less than a month ago, my husband, Christopher Muse, went to the Norwalk Del Taco located off of Alondra Blvd. and the 605 N. off ramp and ordered a bean and cheese burrito with the fiesta pack. When he bit into his meal he also bit into a piece of metal that had been wrapped into the burrito and ended up chipping and cracking his tooth. We immediately contacted the local and county health department along with the Del Taco Corporation. The health department did an inspection and couldn’t find any other pieces of metal but did find multiple health violations and ended up lowering the restaurant’s grade to a C. As for the Del Taco Corporation, they asked for us to send them the metal piece along with a copy of our receipt so they could investigate. After their investigation they called us back saying they could not identify where the piece came from and therefore are denying any and all responsibility for our claim. The point is that the piece of metal, unidentifiable or not, was wrapped in the burrito bought from their store and is the sole cause for the chip and crack in my husband’s tooth which has, over the last couple of weeks, caused him discomfort and pain. Del Taco’s response was this isn’t their problem. This is not an okay answer. We are writing to the public because we don’t know where to go from here. If you are reading this I am asking you to help us by boycotting any and all Del Tacos and reposting this message in every blog and forwarded email. We want our story heard and we want Del Taco to know that it is not acceptable to allow their store to hand out potentially hazardous food to their customers and not take responsibility for the results.
- Christopher and Christina Muse
- Christopher and Christina Muse
Comments:
Posted by Skye on 2009-09-23:
I hope your husband went to the dentist. You may also want to remove your name from your review.
Do you have the metal object he supposedly bit into??
Do you have the metal object he supposedly bit into??
Posted by Skye on 2009-09-23:
Holy Guacamole, what the heck is that??
http://www.my3cents.com/userBlog.cgi?id=104248#blog
http://www.my3cents.com/userBlog.cgi?id=104248#blog
Posted by jktshff1 on 2009-09-23:
couple of questions.
was this eat in or take out?
did you speak with the location before health dept and corporate office?
was this eat in or take out?
did you speak with the location before health dept and corporate office?
Posted by DebtorBasher on 2009-09-23:
CMM, check your inbox. You can have admin attach the photo to your review.
You can have that photo of the metal piece attached directly onto your review.
Just send an Email to the admin of My3Cents at:
admin@my3cents.com
and tell them to attach the photo to your review # 63221. Be sure to attach the photo to your email.
You can have that photo of the metal piece attached directly onto your review.
Just send an Email to the admin of My3Cents at:
admin@my3cents.com
and tell them to attach the photo to your review # 63221. Be sure to attach the photo to your email.
Posted by justthefaxx on 2009-09-23:
Maybe your husband put it in there to sue. Is that what they think happened?
Posted by Wally86 on 2009-09-23:
The OP seems to have a valid claim.
Posted by MSCANTBEWRONG on 2009-09-23:
File a small claims suit. Good luck to you!
Posted by zzrokk on 2009-09-23:
There are risks taken when eating any food whether at home or out. Can you prove this claim?
Posted by MundoCani on 2009-09-24:
Take them to small claims court. In the meantime, I will never eat at any Del Taco restaurant.
Posted by PepperElf on 2009-09-24:
oo Del Taco....
I haven't seen a Del Taco in a few years now.
now i want some... :-(
but they don't exist in my state.
I haven't seen a Del Taco in a few years now.
now i want some... :-(
but they don't exist in my state.
Posted by Eloise on 2009-09-24:
We don't have Del Taco either. I used to love their Chicken Salad.
Posted by RestaurantGuy on 2009-09-24:
The problem you are going to run into is that you never told the manager on duty at the restaurant. If you had he/she would have filled out a report on it and sent it to thier insurance carrier. The insurance company then would have paid to fix his tooth. By not telling the manager there is no proof it came from the restaurant and just your word.
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