Royal Oak Compliment - Delightful CSR, a pleasure to deal with
Our son got us a BBQ grill I have been drooling over for three months at our local WalMart. Whileit will be great when assmbled, the designer mus be the guy who designs Japanese cars. Several screws and nuts were defective, resulting in them being cross-threaded, and the hand for the charcoal door was also defective. I called the 800 number for Royal Oak, which exists for customers to obtain replacement for defective or missing parts. The lady I spoke to had a very nice voice, and had a demeanor that was a delight. She took the information on the parts I required, had me hold while she place the order for the parts, and informed me they would arrive in 7 to 10 days. Even when I asked about a replacement for the instructional DVD which came with the grill, due to the terrible condition of the copy, with audio drop-outs and pixellation of the image, she was pleasant when she told me they could not obtain replacement videos. The call was concluded with me being highly pleased with the experience. I have used Royal Oak charcoal for years, and now am really impressed with the company. Keep up the good work.