Citifinanial auto Complaint - Citifinancial auto is schizophrenic

Review by lubella on 2009-09-24
I need to know what to do about resolving issues with this devil company. I asked for amendment. they said not yet. let's do deferment and at the end of that time if your husband is still laid off we will do an amendment. I have spoken to 10 or 12 different people... one day I have the amendment. next day, I am called a liar because I don't qualify for one. this has gone on for about 3 weeks. please help me
Comments:4 Replies - Latest reply on 2009-09-25
Posted by Anonymous on 2009-09-24:
You do understand that an amendment is not something that you are ENTITLED to, don't you? If they grant one it by their good will, and at their loss. You might try a little more honey with them, and a lot less vinegar.
Posted by MSCANTBEWRONG on 2009-09-24:
Deferring your payment allows them to collect more interest on your loan. I would be very surprised if they grant you an amendment. Good luck to you.
Posted by lubella on 2009-09-24:
Of course I know that. There is nothing bitter about my request. I am pretty level headed. Actually I feel rather sorry for their reps. They have a script to follow and I am sure have to deal with a lot of irate customers. Do you work for CitiFinancial? What other suggestions do you have for me? Thanks for your input.
Posted by MSCANTBEWRONG on 2009-09-25:
No I don't work for Citifinancial...do you have access to a credit union? You may want to find a different institution to obtain a loan through...credit unions are your best bet. I wish you luck!!

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