Hewlett-Packard Company Complaint - Defective Motherboard
I purchased my computer in March of 2007 from Best Buy. In November 2007 I had to return the computer to HP, because the wireless port would not work. I was told that the problem was with the motherboard. They replaced the motherboard, then lost my computer and returned it in February of 2008... Back in November 2008 the computer would not power up because it was not recognizing the power cord... I called and and talked to their customer service dept located in India (the most difficult set of people to deal with) they told me that it was a problem with my power cord... the wireless port went out again and then the computer would not boot up (total black screen) called HP and was told to that the charge is $400.00 and that I can take it to a local shop and it would be cheaper. Took it to the shop and was told that there was a recall on the computer because of problems with the motherboard and that HP extend the service warranty to 24 months. Called HP and was told that my warranty ran out and that I should have checked on the website to see the warranty information before it ran out. I asked why didn't they email something to me since they have all my information...Got transferred to at least 4 people who kept informing me that the warranty ran out and they can fix it for 265.00... I was transferred to a case manager James, who informed me that I need to show proof that I called/chat online to the repair people about the problems back in December 2008 (one of which I have on the computer that does not work) He didn't seem to care about my concerns. I received case # 7501-099-809; service ticket # 8029232647.
I will never purchase another HP computer and I am telling this story to everyone I know and teah, to prevent them from going through the same ordeal as I did.