I got into a wreck with one of Travelers' insurers. It was not my fault to start with, however, the adjuster wanted a tape recorded conversation, then wanted to visit my house. As if I were lying, even though the other party admitted to be at fault, I felt like the adjuster was interrogating me. Then, the adjuster offered pennies for my loss and they're concierge center gave the lowest estimate to fix my car. The estimate they gave would not be half way enough to fix my car. Dealing with this insurance company is a big headache. I feel sorry for anybody who has to deal with them. They will give you the run around and they care nothing for their insurers or the loss claimee's. I think they should be outlawed. So, don't look forward to resolving any claims with Travelers unless you retain an attorney. These people are non caring and ruthless. I would recommend that consumers run far, far, away from this company because they do not have no one's best interest but theirs. I am completely dissatisfied with them and plan to contact The Federal Trade Commission and The Insurance Commission. This is the only way to resolve conflicts like this because these agents don't respond, so a Government official is likely to be able to put fire under ther noses!!!!!!!!