Evercom-Correctional Billing Services Complaint - This company is a rip-off
When my loved one called me from jail, the phone system gave me two-minutes inwhich to have $24.99 + $4.95 convenience fees to set-up a pre-paid account. Get real the average hard working middle class person can not always have that kind of many in a seconds notice. So I called the company back and was told that I had to have a minimal payment of $50. Again, I was not prepared for that. Needless to say this went on at least for five calls. Everytime I called I got different information. The last call I was told AGAIN, I could set the account up with $24.99, I even got the name and employee number of the person who told me this. Finally a week ago I had it together prepared to pay $30 + $4.95 convenience fee. Once again it was wrong. I asked to speak to a supervisor who insisted that it was $50 but now the convenience was $6.95. She said that it was never $4.95. I gave up and paid it and got my account setup. Exactly one-week later and we have no minutes available. We got eight calls for $50. Against my better judgment I called and tried to add $25 to my account and was told I could not. There is a $50 minimal to add money by way of credit card. I was pissed. Just the week before a SUPERVISOR said that I could add any amount after the initial account set-up. I spoke with another supervisor who called me a liar by saying that no supervisor there would have told me that. I BOYCOTT THIS COMPANY! They never give the same information twice. Their CSR'S AND SUPERVISORS ARE CLUELESS.